Hire Terms and Conditions

Labour and Love – Birth Pool Hire Terms & Conditions

By placing a booking for a Labour and Love Birth Pool Hire Kit, you agree to the following terms and conditions.

1. About Our Hire Kits

Our birth pool hire kits are intended for personal, private use only during labour and birth. They are designed to support comfort during labour but are not medical devices and are not a substitute for professional medical advice or care.

2. Eligibility & Responsibility

  • The person placing the order must be 18 years or older.

  • You confirm that you have consulted with your midwife or healthcare provider and that water birth is appropriate for your circumstances.

  • Labour and Love is not responsible for any medical outcomes related to the use of the birth pool.

3. Hire Period

  • The hire period can range from 4 weeks to 5 weeks, unless otherwise agreed.

  • Hire periods begin from the dispatch or collection date, not the date of labour.

  • Late returns may incur an additional fee of $25 per day, subject to availability for future bookings.

4. Cleaning & Hygiene Requirements

For health and safety reasons, strict cleaning standards apply.

You agree to:

  • Follow the Cleaning & Care Guide provided via email after purchasing our hire kit.

  • Use a brand new, single-use pool liner for your birth.

  • Thoroughly clean, disinfect, dry, and repack all hire items before return.

⚠️ Failure to return the pool in a clean and hygienic condition may result in a cleaning fee of up to $200, or replacement costs if items are deemed unsafe for rehire, and in this case the $50 bond will not be returned. 

5. Damage, Loss & Replacement

You are responsible for the hire items from the time they are received until they are returned.

You may be charged for:

  • Damage beyond normal wear and tear

  • Missing items

  • Stains, mould, or water damage caused by improper drying

  • Punctures, tears, or misuse of the pool

Replacement costs will be charged at full retail value.

6. Proper Use

You agree to:

  • Use the birth pool indoors only, on a level surface.

  • Ensure the pool is never left unattended while filled.

  • Avoid overfilling or overheating the water.

  • Keep sharp objects, pets, heaters and any other hazards away from the pool.

  • Follow all setup and safety instructions provided.

Labour and Love accepts no responsibility for damage to flooring, furniture, or property caused by water leakage or incorrect setup.

7. Cancellations & Refunds

  • Cancellations made more than 14 days before hire start date are eligible for a refund, minus a $50 admin fee.

  • Cancellations within 14 days of the hire start date are non-refundable, as the kit is reserved exclusively for you.

  • If you do not end up using the pool, the hire fee is still payable.

8. Liability & Disclaimer

  • Labour and Love is not liable for injury, loss, or damage arising from the use or misuse of the birth pool hire kit.

  • Use of the hire kit is entirely at your own risk.

  • To the fullest extent permitted by New Zealand law, Labour and Love’s liability is limited to the hire fee paid.

9. Returns

  • All hire items must be returned by the agreed return date using the return method outlined in your hire instructions.

  • Items must be returned clean, dry, and fully packed.

  • Failure to return items may result in replacement charges.

10. Privacy

Your personal information is used solely for the purpose of managing your hire booking and is handled in accordance with our Privacy Policy.

11. Governing Law

These Terms & Conditions are governed by the laws of New Zealand.

12. Acceptance of Terms

By placing a booking with Labour and Love, you confirm that you have read, understood, and agree to these Hire Terms & Conditions.